Prepare to Schedule Your Non-Emergency Medical Transport

What You Need to Schedule Your Transport

In order to schedule a Non-Emergency Medical Transportation service, you need three things: a) basic information, so communication can be scheduled, payment processed, and the trip can be coordinated. b) Medical details: your health situation, the medical service you need to attend influence the type of vehicle, equipment and team needed. c) Journey details: origin, destination, time of travel and other details are required to schedule and fulfill the service.

At Rapid Response Medical Transportation, we combine professional reliability with compassionate care. Our modern fleet and specially trained healthcare transportation team deliver exceptional service for you or your loved ones' medical transport needs.

We're privileged to support clients with medical disabilities and mobility challenges. Understanding each journey's unique requirements, our team provides personalized attention and accommodations to ensure your complete comfort and peace of mind throughout every transport experience.

When ordering transportation by phone, please have all of the following information available as it will expedite the process.

Basic
Information

Name of the client
Birth day
Contact number
Home address
Make sure to share any specific needs or considerations to ensure a customized, comfortable transportation experience.

Medical
Details

Insurance or Medicaid coverage to ensure seamless service coordination and maximize your benefits.
Referring physician's and your receiving healthcare provider's details for care coordination.
Medical reason for why the transportation is needed, this may be necessary to get insurance approval.

Journey
Details

Appointment Details: we need the date and time of your appointment(s), as well as the complete pick-up location and destination to coordinate your transport to ensure timely arrival.
Service Level Assessment:
understanding your mobility needs helps us provide the appropriate level of assistance and equipment.

To speed up the approval process Medi-Cal beneficiaries can download our non-emergency medical transportation justification form to be completion by your physician. After completion your physician may transmit it to our office by fax or mail as listed on the Rapid Response Justification for Non-Emergency Medical Transportation form.

Medicaid Recipients: Please note that being a Medicaid recipient does not qualify you to automatically receive a medical transportation benefit. Medicaid will pay for the most medically appropriate and cost-effective level of transportation to and from services covered by the Medicaid program. However all non-emergency transportation must be authorized prior to scheduling.

We recognize that medical transportation is often essential for receiving treatment, and we understand that the costs can be significant. To help ease this burden, we accept most major health insurance plans. However, it is the patient's responsibility to verify coverage with their insurance provider and obtain any necessary authorization before using our services, as not all requests may be covered. In some cases, patients may need to pay upfront and seek reimbursement from their insurance provider.

HOW TO BOOK A SERVICE

Steps to Book a Transport*

Request Your Service Online

Wait for Your Confirmation and Quote

Make the Payment Based On Your Quote

Check Insurance Coverage & Get Authorization

Be Ready to Be Picked Up at the Requested Time

* Rapid Response is a Non-Emergency Medical Transportation company, if you are having an emergency call 911 to request immediate attention.

* We recognize that medical transportation is often essential for receiving treatment, and we understand that the costs can be significant. To help ease this burden, we accept most major health insurance plans. However, it is the patient's responsibility to verify coverage with their insurance provider and obtain any necessary authorization before using our services, as not all requests may be covered. In some cases, patients may need to pay upfront and seek reimbursement from their insurance provider.