What is Non-Emergency Medical Transportation (NEMT)?

Non-Emergency Medical Transportation (NEMT) provides vital support for individuals who need assistance reaching healthcare destinations. Our specialized service ensures safe, comfortable transport to medical appointments, therapy sessions, and health-related visits when traditional transportation isn't suitable for your needs.

Am I Eligible for Non-Emergency Medical Transportation Services?

Our Non-Emergency Medical Transportation (NEMT) supports individuals with health conditions or disabilities that make traditional transportation challenging. If you have limited mobility, require medical assistance during transport, or cannot access standard transportation options, you may qualify. Many insurance plans and Medicaid provide coverage for eligible members. Contact our care coordination at (916) 419-1232 to verify your eligibility.

Are you able to move my loved one? He needs medical attention?

Yes, we can help your loved one. Rapid Response Medical Transportation provides expert medical transport for patients of all needs and ages - from critical care for infants to seniors, to gentle assistance for those who need just a little help. Our Medical Director collaborates with your loved one's physician to determine the safest, most appropriate transportation method for their specific situation. For complete details about our services, please visit our Non-Emergency Medical Transportation Services page.

What Types of Medical Transportation Options Are Available?

Our diverse fleet of specialized vehicles ensures we meet your unique healthcare transportation needs. From standard sedans for ambulatory patients to ADA-compliant vans with wheelchair lifts, and specially equipped vehicles for medical devices - we match the right transportation solution to your specific requirements.

What is an ambulance?

Our advanced life support vehicles are specially equipped for safe, quick and efficient patient transport. Each vehicle features comprehensive medical equipment, essential medications, and is staffed by highly trained healthcare professionals to ensure your loved one receives expert care throughout their journey.

Does my patient need an ambulance?

Patients under medical treatment or needing assistance may require medical support during transport. Though air ambulance provides the fastest transport method, Rapid Response Medical Transportation offers several affordable alternatives for stable patients. Call (916) 419-1232 to discuss these options or explore our cost-effective transport solutions online.

What am I required to do for the trip?

We handle every detail of your medical transportation, ensuring a seamless experience from start to finish. Simply provide us with your basic travel needs - destination details, healthcare provider information, sending and receiving doctor information, travel schedule, and payment method. Our dedicated team at Rapid Response Medical Transportation manages everything else, delivering dependable, dignified transportation that lets you focus on what matters most: health and healing.

How does the service work?

Our expert healthcare logistics team orchestrates your seamless medical transportation experience. From initial planning through completion, we ensure every aspect of your journey is meticulously managed:

Our dedicated Client Coordinators synchronize all elements of your transport, maintaining clear communication with healthcare facilities, medical professionals, case managers, admissions personnel, transport terminals, and loved ones. We seamlessly integrate with your existing care network to ensure continuity of care.
Our experienced Medical Coordinators ensure all necessary medical equipment and medications are in place for your specific needs, while our Medical Director oversees the quality and safety of care throughout your journey. This comprehensive medical supervision ensures you receive professional, attentive care at every moment.
Post-transport, our Insurance Specialists handle all documentation requirements, working diligently to process paperwork and manage administrative details.

We're committed to making your experience not just safe, but stress-free. Trust our integrated team of healthcare professionals to deliver the peaceful, dignified transportation experience you deserve.

What is bedside-to-bedside service?

At every moment of your healthcare journey, our dedicated medical team remains by your side. This personalized bedside-to-bedside approach ensures both clinical excellence and emotional comfort:

Before Your Journey: Your care begins with a thorough bedside assessment by our experienced team. We take time to understand your needs, answer questions, and help ease any concerns about the upcoming transport. This careful preparation ensures we're fully prepared to support your specific healthcare requirements.
Throughout Your Transport: The team stays with you throughout your entire journey, maintaining consistent, high-quality care and monitoring. This continuity ensures that no critical information is lost and your comfort remains our priority.
Ensuring a Smooth Transition: Upon arrival, our team conducts a comprehensive handoff with your receiving healthcare providers, sharing vital observations and details from your journey. This detailed communication helps your new care team provide immediate, informed care that aligns with your needs.

Does your service travel to my locations?

Rapid Response Medical Transportation responds to all calls within the State of California and have representative in all other parts of United States. Chances are that there is a representative within minutes of your location and destination.

Financial Questions

How much does your service cost?

We understand that healthcare costs matter. At Rapid Response Medical Transportation, we're committed to delivering exceptional care while ensuring financial transparency and accessibility. Our comprehensive pricing approach balances quality with affordability, never compromising on the superior care you deserve.

Investment in Your Care: While medical transportation represents a significant healthcare investment, we work diligently to provide competitive rates without sacrificing quality. We keep a comprenhensive Non-Emergency Medical Transportation Pricing policy, please reach out to (916) 419-1232 to get pricing

information, cost-saving opportunities, and sample pricing scenarios.

We invite you to explore our cost-effective solutions that can potentially save you thousands while maintaining our high standards of professional medical care. Our team is here to help you understand your options and find the most suitable transportation solution for your needs.

Is Air transportation included in your quote?

Air transportation as well as all other costs are usually quoted differently. We believe in full transparency when it comes to your medical transportation costs. Rapid Response Medical Transportation provides comprehensive written quotes that detail every aspect of your journey's investment:

Complete Cost Clarity: Our detailed written quotes outline all service components and associated costs, ensuring you have a clear understanding of your non-emergency medical transportation investment. We provide this documentation to help you make informed healthcare decisions with confidence.
Making Informed Choices: When evaluating our services against other medical transportation options, we recommend requesting written quotes from all potential providers. This practice helps ensure you can make accurate comparisons and protect your interests while choosing the service that best meets your needs.

Contact our support center at (916) 419-1232 today to receive your personalized, detailed quote for medical transportation services.

Is your quote all-inclusive?

At Rapid Response Medical Transportation, we ensure complete financial clarity with our comprehensive, all-inclusive pricing structure. Our commitment to transparency means you'll never encounter surprise fees or hidden charges during your healthcare journey.

Clear Communication, No Surprises: We understand the importance of predictable healthcare costs. Our quotes encompass all aspects of your medical transportation needs, providing you with peace of mind and financial certainty.
Adapting to Your Care Needs: Should your medical requirements change before transport - such as upgrading from wheelchair van service to a ground ambulance - we'll communicate any necessary adjustments clearly and promptly. No modifications to service or pricing occur without your full awareness and approval.

This transparent approach reflects our dedication to being your trusted healthcare transportation partner, ensuring you can focus on what matters most - your health and recovery.

Does insurance, Medicaid, or Medicare pay for this service?

At Rapid Response Medical Transportation, we're committed to helping you navigate the insurance landscape for non-emergency medical transportation services. Here's what you should know about coverage and payment options:

Insurance Coverage Overview

Approximately 35% of our clients receive some level of insurance coverage for their non-emergency medical transportation needs, including air or ground transportation, or non-emergency medical van services. Coverage typically requires demonstration of medical necessity.

Insurance Options

Medicaid may cover air medical transportation services when medically necessary.
Medicare and Medicare Gap insurance policies generally have specific limitations for non-emergency and air transportation services.
Private Insurance plans offer different levels of coverage and must be verified.

Supporting Your Access to Care: our dedicated Insurance Specialists work diligently to:

Obtain prior authorization from your insurance carrier
Verify your coverage options
Explain payment requirements

Payment Requirements

To ensure seamless service delivery, we require a credit card on file for appointment confirmation, and full payment in advance for certain services.

Contact our support line (916) 419-1232 today to discuss your coverage options and payment arrangements. We're here to help you understand and maximize your insurance benefits while ensuring access to quality medical transportation.

Logistical Questions

How do I book my Non-Emergency Medical Transportation?

Schedule your transport easily through your healthcare provider, insurance company, or directly with Rapid Response.

For appointments more than 7 days away, use our convenient online booking system. We'll confirm availability and provide your quote within 1-2 business days, allowing you to complete payment and prepare for your journey.

Need transportation before 7 days? Call us at (916) 419-1232 for immediate assistance with expedited booking. Our care coordinators are ready to help arrange your medical transport.

How many family members can travel with the patient?

We welcome family support during your medical transport journey. Up to two family members can accompany you at no additional cost, ensuring you have the comfort and emotional support you need throughout your journey.

How much luggage can I bring?

For your comfort and safety, we accommodate up to two medium-sized pieces of luggage during transport. We recommend arranging separate shipping for additional belongings before your scheduled journey to ensure a smooth transportation experience.

How far in advance do I need to schedule the trip?

Some of our clients must schedule within hours. However, it is best to give us at least 24 hours notice if possible. Doctor consultations must sometimes be flexible to your attending doctor’s needs. More notice can sometimes substantially reduce your cost. Call (916) 419-1232 for details.

While we accommodate some non-emergency transport requests within hours, scheduling 7 days in advance helps ensure optimal service and potential cost savings.

We understand that your healthcare providers' schedules sometimes demand consultations to be flexible. If you require today to schedule a transport before April 7, 2025, call out support line at (916) 419-1232.

When can I reach someone to discuss my needs?

Our support line is available around the clock to assist you. For immediate support and answers to your questions, call (916) 419-1232 to speak directly with a dedicated member of our team.

My patient doesn’t speak English. Do you have multi-lingual personnel?

We're committed to providing accessible, personalized care that bridges all language barriers. Our comprehensive language support ensures clear communication throughout your healthcare journey:

Multilingual Medical Team: Our diverse healthcare professionals speak multiple prevalent languages, enabling direct, comfortable communication with you and your loved ones. This personal connection helps ensure you fully understand every aspect of your care.
Additional Language Support: When needed, we can arrange for interpreters to accompany you during transport, ensuring seamless communication and cultural sensitivity. This enhanced language support demonstrates our commitment to delivering dignified, patient-centered care that respects your unique needs.