Are you able to move my loved one? He needs medical attention?
Rapid Response Medical Transportation has the medical capability to transport the most acute patients from infants to senior citizens as well as the sensitivity to transport persons who just need a little assistance. Working with your patient’s doctor, our Medical Director will determine the best method of safely transporting your loved one.
What is an ambulance?
An ambulance is a Vehicle class that has been specially equipped with advanced life support equipment, medications and a highly trained medical staff to safely, efficiently, and quickly transport your loved one from one location to another.
Does my patient need an ambulance?
If the patient is being treated medically or requires some assistance, it is quite possible that he will require medical assistance while traveling from one location to another. Air ambulance is the fastest method of transport. However, Rapid Response Medical Transportation offers several lower cost alternatives for stable patients. Call 1 916-419-1232 to discuss alternatives or click on to read about some of our lower cost alternatives.
What am I required to do for the trip?
When you schedule a trip, we will request the following information: To and from locations, sending and receiving doctor information, date and time you would like the patient to travel, and method of Payment. Rapid Response Medical Transportation does everything else. We provide a worry-free transport for you so that you can concentrate on other important matters.
How does the service work?
Our team manages the entire process for you. Our Client Coordinators schedule ground transportation and manage communications between facilities, doctors, case managers, admissions personnel, airport terminals, ambulances, caterers, and families. Our Medical Coordinator manages transportation staff/crews and insures that proper medical equipment and medications are available for your patient. Our Medical Director insures that your patient receives proper treatment during the transport. Our Insurance Specialist helps manage the paper work for you after your trip is completed. Our team makes your transport as peaceful as possible.
What is bedside-to-bedside service?
For continuity of care, it is vital that our medical team starts and finishes the entire journey with your patient. Therefore, our medical team arrives at your patient’s bedside at the start of the transfer. At the start, we are able to assess the patient before he or she ever leaves her bed. We also comfort her so that she is less anxious about the trip. At the end of the trip, we will discuss the trip process with the receiving nurse so that she is aware of any issues the patient may have. In this way, your patient is assured the utmost in care.
Does your service travel to my locations?
Rapid Response Medical Transportation responds to all calls within the State of California and have representative in all other parts of United States. Chances are that there is a representative within minutes of your location and destination.
FINANCIAL QUESTIONS
How much does your service cost?
As you might expect, the cost of medical transportation is fairly expensive. Rapid Response Medical Transportation is committed to providing you the lowest price possible without compromising patient care. Our PRICING section discusses pricing examples, rate schedules, and several money saving options that can save you thousands of dollars for your transport.
Is Air transportation included in your quote?
Air transportation as well as all other costs are usually quoted differently. Rapid Response Medical Transportation will provide you with a written quote that includes all costs unless specifically omitted by customer request. When comparing us to others, please request a quote in writing from other vendors for your protection.
Is your quote all-inclusive?
Our quote to you is all-inclusive. There are no hidden charges or add-ons. Any changes to costs that might occur as a result of changing patient conditions (such as an upgrade to a ground ambulance from a wheel chair van) would only be done prior to a transport and with the full knowledge of our customer.
Does insurance, Medicaid, or Medicare pay for this service?
About 35 percent of our clients have some insurance coverage for air Ambulance, Ground Ambulance or Non Emergency Med Van. Generally, medical necessity must be shown. Medicaid, in some instances of medical necessity will cover air ambulance. Medicare and Medicare Gap insurances generally do not cover air/non emergency ambulance. Our insurance specialist will gladly work with you to obtain prior authorization from your insurance carrier. However we must have a credit card on file before an appointment is confirmed in some cases payment has to made in full before transportation.
LOGISITICAL QUESTIONS
How many family members can travel with the patient?
Family members may travel without charge. We may accept between 1-2 passengers.
How much luggage can I bring?
Luggage is limited. Luggage generally is limited to two medium pieces in total. Our customers typically ship other non-essential materials prior to the trip.
How far in advance do I need to schedule the trip?
Some of our clients must schedule within hours. However, it is best to give us at least 24 hours notice if possible. Doctor consultations must sometimes be flexible to your attending doctor’s needs. More notice can sometimes substantially reduce your cost. Call 1 916-419-1232 for details.
When can I reach someone to discuss my needs?
Rapid Response Medical Transportation is open 24 hours a day, 365 days a year to assist you. Call 1 916-419-1232 and a live client coordinator will answer to help with your questions.
My patient doesn’t speak English. Do you have multi-lingual personnel?
Rapid Response Medical Transportation has medical personnel on staff that speak many of the prevalent languages. In addition, we have access to interpreters that can travel with the patient if required.
